Why Outsource?
Keys to Operating a Successful Chronic Care Management (CCM) Program at Scale
For many healthcare organizations, the idea of a Chronic Care Management (CCM) program sounds promising: better patient outcomes, increased engagement, and sustainable monthly reimbursement. But the reality of launching and sustaining one can be quite challenging.
At TeleConnected Medicine, we’ve seen it time and time again—healthcare organizations that wanted to run a CCM program, even started one, but eventually stalled out. Why? The reasons are consistent:
Limited time in already-overloaded clinic schedules
Lack of experienced staff who understand CCM’s unique requirements
Inadequate workflows and tools to track, report, and bill effectively
Difficulty maintaining patient engagement over time
The result? Missed revenue, missed opportunities for improved care, and frustrated providers.
What Does CCM Success Really Mean?
A successful CCM program isn’t just about “checking the box” for CMS requirements—it’s about creating lasting impact for both patients and your organization.
At TeleConnected, we define CCM success through four core outcomes:
Improved Patient Satisfaction, Experience, and Health Outcomes
Patients feel supported between visits through consistent, meaningful outreach and personalized care planning.Targeted Focus on High-Impact Quality Measures
We zero in on the quality metrics that move the needle most for your specific patient population and value-based contracts.Staff Integration with Your Existing Clinic Team
Our care managers work within your existing workflows, using your EHR and communication channels, so CCM feels like a seamless extension of your practice—not a bolt-on service.Sustainable, High-Value Revenue Stream
By keeping patients engaged month after month, CCM generates consistent reimbursement that helps fund ongoing care initiatives while keeping the focus on patient-first care.
Why Outsourcing CCM Works
Building a high-performing CCM program from scratch takes time, resources, and expertise that most organizations simply don’t have available. Outsourcing to a dedicated partner like TeleConnected Medicine allows you to:
Leverage Proven Expertise – With over a decade of nationwide CCM program implementation, we know what works (and what doesn’t).
Scale Quickly – We can launch or re-launch your program in weeks, not months, without adding strain to your existing team.
Ensure Compliance – Our workflows are designed to meet all CMS documentation, time-tracking, and billing requirements.
Drive Engagement – Our patient-centered approach keeps participation rates high and attrition low.
Your Patients, Our Priority
The bottom line: a sustainable CCM program is about more than just revenue—it’s about delivering ongoing, proactive care that makes a difference in patients’ lives. With TeleConnected Medicine, your patients stay connected, your providers stay supported, and your program stays profitable.
If you’ve tried CCM before and found it overwhelming—or if you’ve been wanting to start but aren’t sure where to begin—TeleConnected Medicine can help you turn potential into performance.
📞 Contact us today to learn how we can launch or scale your CCM program successfully.